Website Terms of Use

Latest update: 23. 2. 2026

These Website Terms of Use govern the use of makakwalls.com (the “Website”) and related services, in particular user accounts, non-public sections (community/client area), booking and contact forms, and newsletters.

Related Documents

1. Operator

The operator of the Website is:

Climbing Lab s.r.o. (Brand Makak Walls)
Company ID: 17171369
VAT ID: CZ17171369
Registered Office:: Budovatelů 3272/17, 466 01 Jablonec nad Nisou, Czech Republic
Registered with: Regional Court in Ústí nad Labem, file No. C 48889

Facility / mailing address (deliveries, claims, meetings):
Liberecká 480/104, 466 01 Jablonec nad Nisou, Czech Republic

E-mail: [email protected]

Phone: +420 774 683 018

(the “Operator”)

2. Intended Users

The Website is intended for consumers (B2C) and businesses (B2B). Where any provision applies only to consumers, this is expressly stated.

3. Public and Non-Public Sections (Accounts, Community/Client Area)

Some parts of the Website are public; other parts are available only after registration/login (e.g., a client or community section).

Users are responsible for the accuracy of the information provided and for keeping their access credentials secure.

The Operator may restrict, suspend, or terminate an account, in particular in the event of a breach of these Terms, misuse of the Website, or breach of applicable laws.

Non-public sections may enable content storage, communication, or access to documents. Users are responsible for ensuring they do not upload unlawful content or content infringing third-party rights (in particular copyright, trade secrets, or personality rights).

The Operator may remove content that breaches these Terms or applicable laws and may restrict user access.

4. Consultation Bookings and Forms

By submitting a form or booking request, the user confirms that the information provided is true and up to date.

Submitting a booking request or enquiry is intended to agree on the next steps; binding confirmation of an appointment typically occurs by email or phone, unless stated otherwise.

The Operator may propose an alternative date/time or refuse a booking request (e.g., for capacity or operational reasons).

5. Newsletter and Marketing Communications

If the user provides consent, the Operator may send newsletters and marketing communications.

Users may unsubscribe at any time via the link in the email or by contacting the Operator.

For existing customers, the Operator may send marketing communications to the extent permitted by applicable law (typically information about similar goods or services), with a simple opt-out option.

6. Intellectual Property

Website content (texts, graphics, photographs, documents, logos) is protected by law, in particular copyright and trademark laws.

Without the Operator’s consent, it is not permitted to copy, redistribute, or commercially use the content, except for expressly permitted materials (e.g., Press Kit / Brand Kit) and within the scope defined by the relevant rules.

7. Prohibited Conduct

Users undertake in particular not to:

  • interfere with the Website’s security or operation,
  • perform automated data collection without the Operator’s consent,
  • distribute spam or malicious content,
  • circumvent access restrictions to non-public sections,
  • provide false information,
  • infringe third-party rights.

8. Availability and Liability

The Website may be temporarily unavailable due to maintenance, technical interventions, or circumstances beyond the Operator’s control.

The Operator is liable for damages only to the extent provided by applicable law. Liability cannot be excluded or limited where prohibited by law.

15. Personal Data and Cookies

Personal data processing is governed by the separate Privacy Policy.

The use of cookies is governed by the separate Cookie Policy page and consent settings (cookie banner / consent manager).

16. Out-of-Court Dispute Resolution (Consumer)

Where the user or customer is a consumer, they may contact an out-of-court consumer dispute resolution body, in particular:

Czech Trade Inspection Authority (ČOI) — out-of-court consumer dispute resolution.

17. Changes to These Terms

The Operator may update these Terms from time to time.

The new version becomes effective upon publication on the Website, unless a later effective date is stated. Changes do not affect rights and obligations arising during the effectiveness of the previous version.

18. Governing Law

These Terms are governed by the laws of the Czech Republic.