Privacy Policy

Latest update: 9. 2. 2026

This Privacy Policy describes how Climbing Lab s.r.o. (Makak Walls) , as the data controller, processes personal data when you use our website, e-shop, forms, newsletter, and non-public sections.

Related Documents

1. Data Controller and Contact Details

Climbing Lab s.r.o. (Brand Makak Walls)
Company ID: 17171369
VAT ID: CZ17171369
Registered Office:: Budovatelů 3272/17, 466 01 Jablonec nad Nisou, Czech Republic
Registered with: Regional Court in Ústí nad Labem, file No. C 48889

Facility / mailing address (deliveries, claims, meetings):
Liberecká 480/104, 466 01 Jablonec nad Nisou, Czech Republic

E-mail: [email protected]

Phone: +420 774 683 018

2. Personal Data We Process

Depending on how you use the website, we may process in particular:

  • identification and contact details (name, email, phone, delivery/billing address),
  • order and payment data (e.g., selected delivery/payment method, order history; payment data is processed by the payment provider—see below),
  • communication data (questions, inquiries, support requests),
  • technical data (IP address, device/browser identifiers, logs, information about interactions on the website),
  • account and non-public section data (login credentials, account content and settings, if used),
  • consent records (newsletter, cookies).

3. Purposes and Legal Bases

We process personal data primarily for the following purposes:

  1. handling inquiries/bookings and communication — performance of a contract or steps prior to entering into a contract; or legitimate interests,
  2. sale of goods in the e-shop, delivery, and claims handling — performance of a contract and legal obligations,
  3. user accounts and non-public sections — performance of a contract / legitimate interests (security and access management),
  4. newsletters and marketing — consent; or legitimate interests to the extent permitted by law (with an opt-out option),
  5. website security, misuse prevention, and spam protection — legitimate interests,
  6. analytics and website improvement — legitimate interests and/or consent depending on cookie settings,
  7. compliance with legal obligations (accounting, taxes) — legal obligations.

4. Recipients and Processors

We share personal data only to the extent necessary with vetted service providers (processors) or other recipients, in particular:

  • hosting and infrastructure (Hostinger),
  • payment gateway (Stripe — card payment processing),
  • delivery providers (carriers selected by the customer, e.g., Zásilkovna / DPD / courier),
  • e-mail services (email provider and delivery),
  • newsletter/CRM and communications (FluentCRM and related tools operated within WordPress),
  • website administration/WordPress and plugins (e.g., forms, community section, security, analytics),
  • website analytics (AnalyticsWP — depending on cookie settings),
  • spam/bot protection (Cloudflare Turnstile),
  • public authorities (where required by law).

Note: Many tools run directly within our WordPress environment. However, some services (e.g., payment processing, anti-spam) may process certain technical data as independent providers.

5. Transfers Outside the EU/EEA

If any of our providers process data outside the EU/EEA, this occurs only where appropriate safeguards are in place (typically Standard Contractual Clauses) and only to the extent necessary.

6. Data Retention

We retain personal data:

  • for the duration of handling an inquiry/communication and a reasonable period thereafter,
  • for the term of the contractual relationship and subsequently as required by law (accounting/tax records),
  • for the duration of an account’s existence,
  • for newsletters until consent is withdrawn/unsubscribed,
  • for technical logs as long as necessary for security and operation.

7. Security

We implement reasonable technical and organizational measures to protect personal data (access control, website security, updates, abuse prevention, anti-spam).

8. Data Subject Rights

You have the right to:

  • access your data,
  • rectification,
  • erasure (within legal limits),
  • restriction of processing,
  • data portability (where applicable),
  • object (where processing is based on legitimate interests),
  • withdraw consent (newsletter/cookies),
  • lodge a complaint with the supervisory authority (ÚOOÚ).ÚOOÚ).

9. How to Exercise Your Rights

Contact us at [email protected]. We may request reasonable verification of identity. We will respond without undue delay and no later than within the statutory deadline.

10. Children

The website is not intended for children without supervision. If we discover that we processed a child’s data in breach of applicable law, we will take corrective action.

11. Cookies

Cookie use and consent settings are addressed in the separate Cookie Policy and via the cookie banner / consent manager.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on makakwalls.com and is effective as of the publication date. If a change is material, we will notify you in an appropriate manner (e.g., a notice on the website or by email, if available).